[et_pb_section fb_built=”1″ _builder_version=”4.10.8″ _module_preset=”default” background_color=”#FFFFFF” background_enable_image=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.3″ _module_preset=”default” header_font=”Libre Baskerville|600|||||||” header_text_align=”center” header_text_color=”#7f7f7f” header_font_size=”20px” header_3_font=”Montserrat|500|||||||” header_3_text_align=”center” header_3_text_color=”#565656″ header_3_font_size=”32px” header_3_line_height=”1.3em” custom_margin=”-24px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#63b6aa” divider_weight=”4px” _builder_version=”4.10.8″ _module_preset=”default” width=”8%” module_alignment=”center” custom_margin=”-17px||||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.11.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.11.3″ _module_preset=”default” custom_padding_tablet=”||16px||false|false” custom_padding_phone=”||16px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_button button_url=”#booking-questions” button_text=”Questions on Therapy” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.14.0″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#424242″ button_border_color=”#424242″ button_border_radius=”8px” button_use_icon=”off” custom_padding=”12px|24px|12px|24px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#424242″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”RGBA(0,0,0,0)”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.11.3″ _module_preset=”default” custom_padding_tablet=”||16px||false|false” custom_padding_phone=”||16px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_button button_url=”#giftcard-questions” button_text=”Questions on Gift Card” button_alignment=”center” button_alignment_tablet=”” button_alignment_phone=”” button_alignment_last_edited=”on|tablet” _builder_version=”4.11.3″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#424242″ button_border_color=”#424242″ button_border_radius=”8px” button_use_icon=”off” custom_padding=”12px|24px|12px|24px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#424242″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”RGBA(0,0,0,0)”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.11.3″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_button button_url=”#business-questions” button_text=”Safe Space\u2122 Business” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.14.0″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#424242″ button_border_color=”#424242″ button_border_radius=”8px” button_use_icon=”off” custom_padding=”12px|24px|12px|24px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#424242″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”RGBA(0,0,0,0)”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.11.3″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_button button_url=”#therapist-questions” button_text=”Questions for Therapists” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|desktop” _builder_version=”4.14.0″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#424242″ button_border_color=”#424242″ button_border_radius=”8px” button_use_icon=”off” custom_margin_tablet=”” custom_margin_phone=”16px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”12px|24px|12px|24px|false|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|desktop” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#424242″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”RGBA(0,0,0,0)”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”booking-questions” _builder_version=”4.14.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”20px” global_colors_info=”{}”]<\/p>\n
Questions on Therapy Sessions<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#63b6aa” text_font_size=”19px” custom_margin=”||||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n
About booking and therapy sessions<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.7″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”How does the matching of Therapists works?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n
The website will show you the list of recommended therapists based on the answers that you have on the intake form. From the list you have the option to choose which you would prefer to have a session with. We may suggest taking a look at the Therapist Profile by clicking on the button beside the therapist name to know their specialization<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”For a booked video call session, where will the video be hosted at? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.7″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Video calls sessions are hosted in our Safe Space platforms, both available through our website or mobile app. You can also refer to this link on how to start a new session.<\/span><\/p>\n https:\/\/intercom.help\/safe-spacea\/en\/articles\/5222666-how-to-start-video-call-session-client<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”We\u2019d like to go to couple\u2019s therapy, but we\u2019re in different locations. Is that okay? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]Yes. Our team will provide you with the information on your \u201cShare Link\u201d so you both can access the session together. This \u201cShare Link\u201d also works for family sessions.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I have session anywhere, even if I’m outside Singapore?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Yes, we offer Video Call Sessions that you can access from anywhere<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I get the details of my Face-to-Face session? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n You can see the details (address, phone number, etc.) of your Face-to-Face session by going on your account\u2019s Dashboard. Then, click the account of the therapist you selected for that session and clinic on the \u201cinformation icon.\u201d That icon (i) will show you all the details you need to go to your therapist\u2019s office.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there any age limitations\/restrictions to attend a session?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n A person can enroll themselves if they are above 17 years of age (Tertiary level). However, if your child or the person you want to enroll is under 18 years of age we may need parental consent to proceed to the process of enrollment. Parental consent form: https:\/\/docs.google.com\/document\/d\/1seIV-QC5tiDv3Np-yGDGlAblVeNOv3tZKlET6WPwY7A\/edit<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can family or friends attend the session with me ?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n We do understand and it’s great that you have a good support system. If you’re planning to do individual face-to-face counselling, your family and friends are able to provide support by going with you to your session but we will need to ask them to wait outside for you to finish. It’s usually a better session when you have 1:1 conversations with the therapist. If they need to be in the room and also contribute to the session, we suggest booking family \/ group face-to-face counselling (3 pax and more) where all parties are able to be present in your counselling session and work with you on the concern at hand. For Group \/ Family Counselling (3 pax or more) – “All individuals, including both vaccinated and unvaccinated individuals, should also self-test regularly with ARTs, especially if we participate in higher-risk activities or attend large-scale events. These ART kits are now sold at most supermarkets and convenience stores”.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I like my therapist. How do I book them again?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]That\u2019s great! Go back to your account. Under the Dashboard, you will see a button that will let you book your \u201clast previous therapist.\u201d After selecting the same therapist, simply book another time with them in the future. [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.7″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”How do online therapy sessions with Safe Space work?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”on”]Safe Space offers personalised online therapy sessions in Singapore. We ask the patient to fill out an assessment form so that our algorithm can match their needs to the right therapist. Safe Space online therapy sessions are tailored to the lifestyle and commitments of the patient. Licensed, qualified, and experienced Safe Space therapists provide each client with a bespoke course of treatment. After a consultation in which the ground rules and expectations are outlined, online therapy sessions will begin.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I book a specific therapist?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n If you would like to book a therapist on Safe Space, we are happy to share details of the therapist that would most effectively meet your needs. You can also book a specific therapist by looking through our pool of experts before making a booking. When you book a therapist on Safe Space, we do use an algorithm to match you with the best one for you, but you always have the option of choosing one yourself. Just go through the booking process and specify your preference when asked.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I can\u2019t book a session because there\u2019s no availability in my therapist\u2019s calendar. ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]If your therapist is fully-booked, reach out to the Support Team. They can double-check if there are any other open slots for you. <\/p>\n If you\u2019re using a voucher for this specific therapist, the Support Team can then find you another therapist with an open calendar to match you with. [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have an online chat (text) counselling service?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Booking a pure online chat counselling session is not available. Safe Space\u2122 launched with online chat counselling in 2019; feedback from both clients and therapists was that it was not helpful as the therapist could do determine tonality and facial cues to provide a proper assessment and effective action plan to help our clients. We\u2019ve seen more progress with online counselling or Face-to-Face (in-person) counselling.<\/p>\n However, for special needs communities, e.g. deaf individuals, the chat feature is still available to converse with our therapists\/coaches. If you fall under this community, please reach out to our team for support and we will guide you on the next steps.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are Counsellors-in-Training? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n These are highly vetted post-graduates working here at Safe Space. Don\u2019t be afraid to book a session with our Counsellors-in-Training since they\u2019ve been selected and verified by our team.<\/p>\n If you\u2019d like to book a call with them, here\u2019s our guide below:<\/p>\n https:\/\/intercom.help\/safe-spacea\/en\/articles\/5747950-how-to-book-an-appointment-with-our-counsellor-in-training<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to turn my camera on for counselling sessions? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.7″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]It’s not required, but we highly recommend that you turn on your camera. Counselling sessions are all about you. With the virtual aspect of communicating via the app, there may be vital changes your counsellor would need to monitor while they’re speaking with you. By seeing your face, your counsellor can help you better when observing your facial cues to provide a proper assessment and action plan.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I book a session if I’m at a different time zone? ” open=”off” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.7″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]Yes, you will need to log in to your profile before booking a session and you will be able to book and view a session that is reflective of your time zone.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I book a session on behalf of others? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.7″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]Yes, you can book on behalf of others, but please help them to create a new account due to PDPC. This allows for the accurate progress tracking of the counselling sessions booked by each individual.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#63b6aa” text_font_size=”19px” custom_margin=”||||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n About rates and payment<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”What are the rates like for the sessions?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]*Rates varies with Therapist and duration of the session. (https:\/\/intercom.help\/safe-spacea\/en\/articles\/5210225-how-much-are-your-session)<\/span>[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I pay for the session?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]You can book an appointment with your preferred Therapist and make payment via Visa\/Mastercard in the Payment Section.<\/span>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”Can CHAS cards be used to receive a discount at Safe Space? ” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n “CHAS only works with GP doctors and clinics at present but Safe Space has submitted our application to be a service provider as well. Pending approval now on their end. More information can be found in our Instagram Highlight – Financial Help : https:\/\/www.instagram.com\/stories\/highlights\/17898726292422602\/<\/a> <\/span><\/span><\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#63b6aa” text_font_size=”19px” custom_margin=”||||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n About confidentiality<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”Is Client Data secured?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n Client data is protected under the same level as PDPA standards safeguarding traditional consultations. Protected information is safeguarded through technical, administrative and physical safeguards.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”Are you sharing my feedback with my therapist anonymously? ” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]Yes, all the reviews submitted to Safe Space\u2122 Surveys are protected. In addition, we show your reviews and testimonials to our therapists anonymously. [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#63b6aa” text_font_size=”19px” custom_margin=”||||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n About reschedule, cancellation, and refund<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.2″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”I have just booked a video call consultation, but can I change to face to face consultation?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n You could change to face to face consultation if the Therapist you booked is acquiring a face to face set up. You could cancel your appointment for video session and create a new booking for face to face.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I change my therapist, or is this fixed after my first session?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]You can change your therapist after your first session. We usually consider the first two sessions with the therapist a getting-to-know-you stage, and if you didn\u2019t find a good fit, you can simply go back to your dashboard and book a time with a different therapist that suits your needs. <\/p>\n If this is your first time booking for therapy, we recommend you do a 90-minute session to create a more seamless experience with your therapist. <\/p>\n In a 90-minute session, you can expect your therapist to build that rapport with you during that first thirty minutes and the remaining sixty minutes goes for the rest of the counselling session. <\/p>\n If you don\u2019t need this, feel free to book a 60-minute session instead. Yes. But we can ONLY allow Face-to-Face rescheduling if it is done three days before the session.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”What is your cancellation policy for refunds?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n If a cancellation is made more than 24 hours (Video Calls) or 72 hours (Face to face) from the appointment schedule, client will be provided 100% refund.<\/span> For more information, you can also visit :\u00a0https:\/\/app.intercom.com\/a\/apps\/cgltl5q7\/articles\/articles\/5678617\/show<\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get refund for a cancelled session? How long does it take?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]If there is a refund due for cancelled sessions, this will be processed within 5-7 working days and will be credited to the original mode of payment.<\/span>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”giftcard-questions” _builder_version=”4.10.8″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”20px” global_colors_info=”{}”]<\/p>\n Questions on Gift Card<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”How does your Gift Card work?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n You can purchase a gift card for your family, friend or relative for them to use for a session. You may get the Gift Card from this link: https:\/\/innomaxprojects.com\/safespace\/booking\/<\/span><\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How will the Gift Card recipient be notified on this?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Gift card will be sent in the form of email.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”If my gift card is $100 but I want to work with a therapist that charges $150, may I top up the difference?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Clients are able to top up the difference of amount on top of vouchers amount for their booking. For more information please see: https:\/\/intercom.help\/safe-spacea\/en\/articles\/4941231-gift-vouchers<\/a><\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”What is the validity of the Gift Card?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n They are valid for 90 days (3 months) to encourage the client to seek treatment soon. The client must book the therapy session using the voucher code within 90 days. However, the therapy date can be after the 90 day mark.<\/p>\n For more information please see:\u00a0<\/span>https:\/\/intercom.help\/safe-spacea\/en\/articles\/4941231-gift-vouchers<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I received a $160 gift card. Can I split it up and use it in two sessions?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#63b6aa” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Please note that each Gift Card can only be used ONCE. Any remaining balance can no longer be used. We advise purchasing multiple Gift Cards for separate bookings. For more information please see: https:\/\/intercom.help\/safe-spacea\/en\/articles\/4941231-gift-vouchers<\/a><\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”business-questions” _builder_version=”4.14.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”20px” global_colors_info=”{}”]<\/p>\n Safe Space\u2122<\/span> Business<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”Who is Safe Space\u2122?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n Safe Space\u2122 is a B2B2C digital mental healthcare platform that offers a blended approach of human therapy and mental health education to maintain long term mental wellness.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What does Safe Space\u2122 offer?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Safe Space\u2122 provides organisations with the resources and therapeutic solutions that they need to keep their employees happy, healthy and productive. We deliver a comprehensive suite of mental wellness solutions to support organisations and employees to overcome their emotional obstacles.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is Safe Space\u2122 officially listed as a mental health care provider in Singapore?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Yes. Safe Space\u2122 is officially listed as a mental health care provider in Singapore and is a certified allied member of the Singapore Association for Counselling (SAC). Safe Space\u2122 is also HIPAA (H<\/span>ealth Insurance Portability and Accountability Act) <\/span>compliant.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What types of mental health disorders does your team of therapists provide support for?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n We have a wide range of clinical therapists and psychologists who support the following mental and relationship issues:<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can you say that the services you will provide to our employees are effective? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Safe Space\u2122 offers tailored support for employers to help their employees overcome their mental health challenges, improve mindset, manage stress and increase happiness. With evidence-based therapeutic solutions, our approach is proven to decrease employee sick days and improve retention and productivity. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”As an employer, what are the benefits can we get in using and partnering with Safe Space\u2122? \t \t” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n As a partner, Safe Space\u2122 will help your company.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What does the tiered access look like?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Safe Space\u2122<\/span> has created a highly structured approach that helps users maintain their mental wellness and overcome mental health challenges. Support and resources have been carefully organised into three tiers to help users along their journey, wherever they are. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the tiers of access in Safe Space\u2122?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n As each company is unqiue, please book a meeting with our sales team to find a suitable option for your business needs https:\/\/share.hsforms.com\/1IIGdtqb7SC6uGpn5EqUOcw4nkk9<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are the vouchers for?\t” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Vouchers are mainly used for our therapy services. On average, the voucher\u2019s value is S$120.00, but it still depends on how our corporate clients want to distribute the value.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How many therapists do you have right now?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n We have over 70 therapists on our platform right now and are still growing. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Which languages can your therapists speak?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Currently, we have available therapists who can speak English, Bahasa-Malay, Mandarin, Japanese, Tamil, Hindi, Bengali, Burmese, Bahasa-Indonesia and Punjabi. In addition, we are looking to add more therapists who can speak Tagalog (Filipino), Thai and Vietnamese. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My employee is looking for a therapist to whom they can send messages via text, as my employee doesn’t prefer to do video calls or face-to-face counselling. Is this a service you can provide?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n We currently do not offer pure online chat counselling anymore as we realised it’s not a good therapy session for the client. However, we do for the special needs community, e.g. deaf community, because they still do video call counselling, but their mic is on mute, and they can converse with our counsellor in the “Chat” function of the screen.<\/span><\/span><\/p>\n The therapist still needs to visually see you due to the need to know the client’s physical cues, e.g. face\/eye twitch, etc., to analyse their client better. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My employee is afraid to attend the session alone. Can a family member or a friend attend the session with him\/her?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n If your employee is planning to do <\/span>individual face-to-face counselling<\/b>, their family and friends can provide support by going with them to their session. However, we will need to ask them to wait outside for them to finish. It’s usually a better session when you have 1:1 conversations with the therapist.<\/span><\/p>\n If they need to be in the room and contribute to the session, we suggest booking<\/span> family\/group face-to-face counselling (3 pax and more) <\/b>where all parties can be present in your counselling session and work with your employee on the concern at hand.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”RGBA(0,0,0,0)” icon_color=”#b18050″ admin_label=”Facilities Accordion” _builder_version=”4.14.2″ toggle_font=”Rubik|700|||||||” toggle_line_height=”1.4em” body_font=”|500|||||||” body_text_color=”#ffffff” body_line_height=”2em” custom_padding=”|||” body_line_height_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”Is there an option to change therapists if the employee and therapist don’t click well?” open=”on” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px”]<\/p>\n Yes – our clients have complete control to change their counsellor if there’s no synergy. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much do you charge for your webinars?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Our webinar sessions\u2019 costs get cheaper when you purchase more. But anything more than 5 x webinars will be capped at $350.00 per hour.\u00a0<\/span><\/p>\n 1 webinar – $500.00 per hour<\/span><\/p>\n 3 webinars – $425.00 per hour<\/span><\/p>\n 5 or more webinars – $350.00 per hour<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”We are interested in securing the cost savings for the mental health education the government is offering. Is our company eligible to secure such subsidies?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Safe Space has secured IHP WOW Funding which will give you up to S$7,000 worth of subsidies for education. You can view the eligibility requirements by clicking here <\/span>https:\/\/workplacehealth.ihp.com.sg\/<\/span><\/a>. However, Safe Space\u2122 would need to refer your company to avail of such funding. <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”We are not interested in your therapy services right now, but we are interested in the webinars you produce. Is it possible to get the webinars instead in the meantime? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n Yes, that is possible. Our webinars can be purchased separately. We can work with you regarding the content as well and will need to know the company\u2019s mental health objectives and outcomes for the webinar. Please book a meeting with our sales team to find a suitable option for your business needs: https:\/\/share.hsforms.com\/1IIGdtqb7SC6uGpn5EqUOcw4nkk9<\/a><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do you make sure that the data you provide is safe?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(0,151,217,0.15)” closed_toggle_text_color=”#0097d9″ closed_toggle_background_color=”rgba(0,151,217,0.15)” icon_color=”#0097d9″ _builder_version=”4.14.0″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_text_color=”#424242″ toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.5em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n
\n<\/span>[\/et_pb_accordion_item][et_pb_accordion_item title=”Am I getting another charge if I reschedule a session? ” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]No. You will not be billed twice as long as your reschedule was not at least 24 hours before the session. [\/et_pb_accordion_item][et_pb_accordion_item title=”Can Face-to-Face be rescheduled?” open_toggle_text_color=”#424242″ open_toggle_background_color=”rgba(99,182,170,0.15)” closed_toggle_text_color=”#63b6aa” closed_toggle_background_color=”rgba(99,182,170,0.15)” icon_color=”#63b6aa” _builder_version=”4.14.2″ body_font=”Roboto||||||||” body_text_color=”#424242″ custom_margin=”||20px|” custom_padding=”|||” border_radii=”on|8px|8px|8px|8px” border_width_all=”0px” global_colors_info=”{}” toggle_font=”Montserrat|600|||||||” toggle_font_size=”16px” toggle_line_height=”1.3em” closed_toggle_font=”Montserrat||||||||” closed_toggle_font_size=”16px” open=”off”]<\/p>\n\n
If a cancellation is made less than 24 hours (Video Calls) or 72 hours (Face to face) from the appointment schedule, there will not be any refund.<\/span><\/p>\n\n
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